Terms and Conditions of use of our Membership

By using members.declutterhub.com, whether as a monthly, quarterly or annual member or if you have purchased a standalone course, you are consenting to the following terms and conditions. Please read these terms and conditions carefully and ensure that you understand them. Your acceptance of these terms is deemed to occur upon your first use of our site. If you do not accept and agree with these terms, you must stop using our site immediately.

1. Information about us

  • Our site is owned and operated by The Decluttering Consultancy a partnership registered in England
  • Registered address: 145 Upper Wickham Lane, Welling, DA16 3AL.
  • Email address: support@declutterhub.com
  • Representatives: Ingrid Jansen & Lesley Spellman
  • We are regulated by the Information Commissioner’s Office. www.ico.org.uk
  • We are both members of the Association of Professional Declutterers and Organisers in the UK. www.apdo.co.uk
  • The terms “we,” “us,” and “our” refer to The Decluttering Consultancy trading as The Declutter Hub. The term “Site” refers to members.declutterhub.com. The terms “user,” “you,” and “your” refer to site visitors, customers, members and any other users of the site.

2. What we offer - the Service

The Declutter Hub Membership is a membership site for online training, courses, resources and other content relating to decluttering and organising your home (the “Service”).

Use of members.declutterhub.com, including any resources and online courses provided by The Decluttering Consultancy, is subject to the following Terms and Conditions. These Terms and Conditions apply to all users of the site. By using the Site or Service, you agree to these Terms and Conditions and acknowledge reading them.

The scope of services provided by The Decluttering Consultancy according to this Agreement are limited to those listed on the members.declutterhub.com website. The Decluttering Consultancy reserves the right to substitute services equal to or comparable to the services listed if the need arises, without prior notice.

We endeavour to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

3. Use of our Site

To access or use the Site, you must be 18 years of age or older. Information provided on the Site and in the Service related to membership sites and other information are subject to change. The Decluttering Consultancy makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free. The Decluttering Consultancy disclaims all liability for any inaccuracy, error, or incompleteness in the Content.

4. Your account

In order to use the Service, you will be required to provide information about yourself including your name, email address, username and password, and other personal information. You agree that any registration information you give to The Decluttering Consultancy will always be accurate, correct, and up to date. We will email you to confirm your order and with details concerning delivery of service and ongoing payments. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.

You must not impersonate someone else or provide account information or an email address other than your own.

Your account must not be used for any illegal or unauthorised purpose.

If you are operating as a Professional Organiser or in a related industry, we respectfully ask you to inform us.

5. Cancellations and refunds

We offer a 30 day money back guarantee should you be unhappy with the Service in your first month of monthly, quarterly or annual membership. To request a refund please email support@declutterhub.com.

You may also cancel your monthly subscription at any time via your account page but due to the nature of the Service no refunds will be made for any membership fees already paid, excluding the 30 day money back guarantee as stated above.

Once you cancel you will no longer have access to the Service, including all content and community resources, once your current membership period is completed.

The 30 day refund period only applies to your first membership subscription and cannot be used more than once.

No partial refunds are given should you terminate an annual or quarterly subscription before your renewal date, however you will retain access to the Service until the end of your annual or quarterly payment term.

It is entirely your responsibility to ensure that you cancel your account in good time should you no longer require the Service and do not wish to be billed further.

Standalone courses are non refundable.

6. Duration of agreement

Once confirmed, we will provide you access to the purchased Service. You agree and understand that access to the Service may at times be influenced and affected by third parties that we use to provide the Service (web hosting, membership site plugins, etc.). You agree and understand that no breach of contract action may be initiated against The Decluttering Consultancy when there are reasonable delays in the access of the Service.

The Decluttering Consultancy reserves the right to terminate the Service, and or access to certain features of the Service, with or without prior notice to you. We will make reasonable efforts to provide notice but is not required to do so under the terms of this agreement.

Lifetime Access is for the lifetime of the Service. If for any reason, The Decluttering Consultancy should dissolve or cease to exist, then your access to the Service terminates.

If you are paying on a monthly subscription this allows you access to the Service for 30 days. Failure to pay your monthly susbcription payment will result in access to the Service being stopped.

For annual subscriptions you will receive 365 days access. You may cancel the automatic renewal of your annual subscription at any time and your access to the Site will end at the end of the current contracted term.

For standalone courses, you will have lifetime access to your course.

7. Our right to refuse service

We reserve the right to refuse service to any person without the need to assign reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Site or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.

We reserve the right to remove the accounts held by any individuals representing companies that offer a similar or directly competing Service.

8. Operating lawfully and respectfully

You may use the Site and Service for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or would constitute a criminal offence, or otherwise violate any law.

The Decluttering Consultancy offers access to a community platforms in conjunction with the Service. The Decluttering Consultancy is not required to provide a community platform, and has complete discretion with regards to the platform, and the nature of the interaction, dependent on the Service.

You agree that The Decluttering Consultancy may limit or deny access to these platforms for misconduct that includes but is not limited to being inappropriate, rude, violent, or threatening. The Decluttering Consultancy will make reasonable efforts to provide notice to you with regards to inappropriate or unapproved content that you have placed within the voluntarily provided community and social media platform. The Decluttering Consultancy is not required to provide notice, and reserves all rights to take immediate and appropriate action to protect our brand and image integrity.

You shall not upload, post or otherwise make available on the Site any artwork, photos, or other materials (collectively “Materials”) protected by copyright, trademark, or other proprietary right without the express written permission of the owner of the copyright, trademark, or other proprietary right, and the burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such a submission. For all Materials submitted by you to the Site, you automatically represent or warrant that you have the authority to use and distribute the Materials, and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties.

9. Our Intellectual property

The Site and Service contain intellectual property owned by The Decluttering Consultancy, including trademarks, copyrights, proprietary information, and other intellectual property. The Decluttering Consultancy's copyrighted and original materials are provided to you as part of the Service for your individual use only. All intellectual property, including The Decluttering Consultancy's copyrighted materials shall remain the sole property of The Decluttering Consultancy. No license to sell or distribute our materials is granted or implied.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site or Service Content or intellectual property, in whole or in part, without our prior written consent. This includes but is not limited to sharing material with others, posting excerpts of material on any social media, blogging about the material, or in any other way that would reasonably appear to share the Site or Service’s information with a non-member. We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.

10. Third Party resources

The Site and the Service may contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with The Decluttering Consultancy. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

11. Changes to these Terms and Conditions

We may change these Terms and Conditions from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects these terms and conditions.

Any changes will be immediately posted on the Site and you will be deemed to have accepted the revised terms on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. These terms and conditions were last updated on February 21st 2020.

14. Contacting Us

All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows:

The Decluttering Consultancy

145 Upper Wickham Lane


DA16 3AL

United Kingdom