1. Membership Terms & Conditions (‘Terms’): Key Details
These Terms cannot be varied and in proceeding to purchase the Membership or a Standalone Course you will be deemed to have accepted these Terms. The Terms set out below apply to the services offered by The Declutter Hub. Please read them carefully as they affect your rights and liabilities under law and set out the Terms under which The Declutter Hub (“we”, “our” or “us”) provide services to you, as purchaser of the Membership or course. These Terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.
Please be aware that we may update these Terms at any time. Your continued use of the Membership indicates your acceptance of the terms and agreement to any changes.
2. Membership Outline
The Declutter Hub Membership is a membership site for online training, courses, resources and other content relating to decluttering and organising your home (the “Service”). The Membership is an ongoing commitment where you can get regular support and guidance. Our standalone courses are self study only.
3. Eligibility
This membership and courses are suitable for those who are over the age of 18 and have struggled in the past to declutter and organise their home.
4. Membership Specifics
There are four main elements to the Membership:
- Self Study with the Roadmap and Course Library
- Fortnightly Q&A Sessions
- Co-working Success Sessions several times a week
- A private community forum
Self-Study
The Reset Your Home Roadmap is a comprehensive collection of lessons, show rounds and checklists to guide you right through your home in an order that will help you progress gradually. In addition, all Roadmap content is available to study in an order of your own choosing in our course library. The course library also has additional live and guest sessions which are offered from time to time. The lessons are delivered in short videos by Ingrid and Lesley. This is self study and you will work through this independently. For best results you should work through the Roadmap. Failure to do so may limit your ability to learn from the tips and guidance shared in the Q&A sessions. The content of all resources and training will be provided in English, translations are not available.
Question & Answer Sessions
Each two weeks you will get the chance to ask questions about decluttering and organising your home and get detailed information from both Ingrid and Lesley about how to do this in a live session. The session typically lasts 75-90 minutes. You will be asked to submit questions in advance and there will be a live chat. This is your chance to delve deep in to your own situation and ask questions that will give you additional insight. All time zones are considered when scheduling Q&A sessions and all sessions are available on replay.
Co-working Success Sessions
At least twice a week, there will be an opportunity to work alongside your fellow members virtually in your decluttering and organising projects. These are led by a member of the Declutter Hub team. After a short introduction a timer will be set and you will work independently for 50 minutes on either self study, decluttering or organising projects. These sessions are hugely motivational and will ensure you take action and have accountability. There is also a solo success session available should you want to carry out a success session at a time that your fellow members are not online.
Private Community Forum
You will have access to a private community forum to support you during the Membership. The intention of the forum is to provide community support and a network of individuals at a similar stage of their decluttering journey and who are facing similar challenges.
From time to time, Ingrid Jansen and Lesley Spellman may post and offer support in the forum but there is no guarantee that posts will be responded to immediately or that any forum mailboxes will be monitored.
Please be advised that whilst we hope that you will be able to utilise the forum we make no guarantees as to the availability of the forum and/or the content within the forum at any time. Therefore, always ensure that you have back-up copies of any information shared within the group for your ongoing use.
5. Behaviour
It is requested that at all times your behaviour towards others is polite and respectful. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the Membership with immediate effect.
Each person is responsible for their own behaviour and we will not be held responsible for the behaviour or actions of any other Members.
6. Membership Fees and Payment Terms
The cost of the Membership is set at the time you subscribe and is inclusive of VAT/Taxes. On subscription you will agree to monthly, quarterly or annual payments via PayPal or Stripe.
The Membership is an ongoing monthly subscription and payment will be taken each month, quarter or year.
The courses, challenges and access passes are a one off payment and the cost is set at the time your purchase.
We reserve the right to change the content and delivery of the services within the membership. Should we do this we will provide advance notice so that you can decide whether to consider your subscription.
7. Duration of agreement
Once confirmed, we will provide you access to the purchased Service. You agree and understand that access to the Service may at times be influenced and affected by third parties that we use to provide the Service (web hosting, membership site plugins, etc.). You agree and understand that no breach of contract action may be initiated against The Declutter Hub when there are reasonable delays in the access of the Service.
The Declutter Hub reserves the right to terminate the Service, and or access to certain features of the Service, with or without prior notice to you. We will make reasonable efforts to provide notice but is not required to do so under the terms of this agreement.
Lifetime Access is for the lifetime of the Service. If for any reason, The Declutter Hub should dissolve or cease to exist, then your access to the Service terminates.
If you are paying on a monthly subscription this allows you access to the Service for 30 days. Failure to pay your monthly subscription payment will result in access to the Service being stopped.
For annual subscriptions you will receive 365 days access. You may cancel the automatic renewal of your annual subscription at any time and your access to the Site will end at the end of the current contracted term.
For standalone courses, you will have lifetime access to your course. Lifetime access means as long as The Declutter Hub is operating.
For paid challenges and replay access passes you will have access for the time stated at purchase.
8. Refunds and Cancellation
It is our aim that you will be completely happy with the Membership and the progress in your decluttering journey. However, we appreciate that there may come a time when you wish to leave the Membership.
We offer a 30 day money back guarantee should you be unhappy with the Service in your first month of monthly, quarterly or annual membership. To request a refund please email support@declutterhub.com.
You may also cancel your monthly subscription at any time via your account page but due to the nature of the Service no refunds will be made for any membership fees already paid, excluding the 30 day money back guarantee as stated above.
Once you cancel you will no longer have access to the Service, including all content and community resources, once your current membership period is completed.
The 30 day refund period only applies to your first membership subscription and cannot be used more than once. It does not apply to anyone who has taken up our 14 day trial option.
No refunds are given should you terminate an annual, quarterly subscription or monthly before your renewal date, however you will retain access to the Service until the end of your annual, quarterly or monthly payment term.
It is entirely your responsibility to ensure that you cancel your account in good time should you no longer require the Service and do not wish to be billed further.
Standalone courses, 14 day trials, replay access passes and challenges are non refundable.
We reserve all rights to cancel the programme for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month or year as applicable.
Notwithstanding any right or remedy available to us, we may cancel your Membership with immediate effect
- If you fail to pay your Membership fees by the relevant due date;
- If you commit a repudiatory breach of the Terms of this agreement;
- As decided at our sole discretion from time to time
9. Contact and Schedule
It is the intention that the Membership will run continuously and that any training material, live Q&As and live masterclass sessions will be provided as set out above. Should an unforeseen reason arise which cause a session(s) to be postponed they will be re-arranged as soon as possible.
Throughout the Membership we will be available by support@declutterhub.com and will respond within 24 hours unless it is a weekend when it may be longer.
You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the Membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.
10. Disclaimers
We make no guarantees or claims as to the success of any member. Each individual is unique and their abilities are unique to them.
All training provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction which you take as a result of the information within the Membership.
We are not responsible for any loss of opportunity or any investments which you make. No content in this Membership should be construed as medical advice, whether mental or physical. If you believe that you require medical attention you should seek assistance from a medical professional immediately.
We ask that all members in the Membership respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the Membership.
11. Limitation of Liability and Indemnification
To the fullest extent permitted by applicable laws, we limit liability and responsibility for any harm resulting from your use of all or any part of the Membership. We shall not be liable to you for any damages, including lost profits, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised in advance of the possibility of such damages).
If we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Membership, our liability shall in no event exceed the total of any fees with respect to the Membership received by us from you, during the 6 months preceding the date on which the claim arose.
Nothing in these Terms shall limit or exclude our liability in respect to fraudulent misrepresentation, death, or personal injury, resulting from our negligence, or any other liability which cannot be limited or excluded by law.
You agree to indemnify, defend and hold us, our subcontractors and employees, harmless from any claim or demand, including solicitors’ fees, made by a third party due to or arising out of your breach of these terms, or your violation of any law or the rights of a third party.
12. Privacy and Confidentiality
Your privacy and protection of your personal data is important to us. You are responsible for ensuring that your contact details are accurate and up-to-date, at the time of registration, and on an on-going basis thereafter.
Your personal data is protected as set out in our privacy policy which can be found at declutterhub.com/privacy. By providing your personal data you agree to the terms of our privacy policy.
During the course of the Membership you may have access to confidential information, in particular the personal affairs of other members. In accepting these Terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.
You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the Membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.
Please be aware that some training sessions may be recorded and your name and image/video may be captured. The recordings of the training will be kept and made available to others in the Membership. If you provide or share any information within these sessions about yourself that information will be shared within the group. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initials so that support can still be offered but no personal identifiable information will be captured.
Your log-in details must remain confidential, and you must not disclose this information to a third party, without our express permission in writing. If you know, or suspect, that your log-in details have been obtained by a third party, you agree to change your password immediately, and provide notification of the same as soon as possible to support@declutterhub.com.
13. Intellectual Property
During your time as a Member you will be provided with courses, downloadable checklists and advice . At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate, republish, reproduce, distribute, translate or provide copies to third parties. We retain and reserve all of our copyrights.
14. Non-Compete
You agree that whilst in Membership, and for a period of 6 months following termination or cancellation of your Membership, you shall not use the confidential information revealed to you for any commercial purpose. In addition, you shall not elicit or entice away any current or potential members by sending “Friend Requests” or otherwise targeting them. You also agree not to become involved in any capacity with any business concern which is in, or tends to be in, direct competition with us.
15. Waiver
In the event that we fail to insist upon your strict performance of any obligations under these Terms, or we fail to exercise any rights or remedies to which we are entitled, this will not constitute a waiver of any such rights and/or remedies available to us.
16. Errors and Inaccuracies
There may be information within our Site or the Membership which contains typographical errors, inaccuracies or omissions relating to the service delivery, pricing or promotion of the Membership or courses. We reserve the right to correct or amend any errors without prior notice.
17. Jurisdiction
These Terms are governed by the laws of England & Wales. The English Courts have exclusive jurisdiction over any matter and proceedings arising out of the Membership or courses.
18. Complaints
It is our aim that you are completely satisfied with the Membership or course. Should you have any feedback please feel free to share it with us as we are always striving to ensure that we provide you with the highest level of service. If you have a complaint about the Membership or a course this should be made to made in writing to Ingrid Jansen and Lesley Spellman at support@declutterhub.com.
19. General
We intend to rely on the written Terms set out in Terms and Conditions for the services that we provide to you in delivery of the Membership. These written Terms shall constitute the entire agreement between us.
Should there be any conflict between these Terms and any Membership hosting platform or payment gateway, these Terms shall prevail.
If any provision within these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).
No provision within these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.
Frequently Asked Questions
1.What happens if I can’t make a live session?
All live sessions are recorded and the link to watch will be sent to you via the forum within 48 hours following the end of a live session. From time-to-time technology may fail and the recording may be unavailable or of poor visual or sound quality, but we do aim to record all live sessions. For the avoidance of doubt, there will be no refunds available for any missed sessions.
2.What if I need additional support?
Additional support can be offered to each member in the form of 1:1 support or guidance. We are happy to support you as required, please contact us directly, additional charges will apply.
3.What if I am ill during the Membership?
If you are ill or unable to attend a live session for any reason you will be able to watch the recording of that session. If you are ill for an extended period, please let us know and we will support you wherever we can.
4.Is the Membership suitable for everyone?
The Membership is best suited to those who are committed to change in their home and willing to invest time and focus.