FAQs & Support

Are you struggling with something?

Check our FAQs to see if you can find an answer and if your query isn't answered, use the contact form under the FAQs to submit your query.

How do I change my password?

I've changed email address. Is it possible to change it over to my new one?

I want to check when my subscription runs out. How do I do that?

How do I cancel my account?

How do I get access to the Q&A calls?

Can I skip backwards and forwards on a Q&A easily?

How do I watch the Q&A or see them on replay?

What is a Quick Win and how does it work?

How do I add a photo to my profile in the forum?

How do I change my card details?

My payment has failed. What should I do to sort it out?

Can I upgrade from monthly to annual membership?

How do I ensure I get all your emails?

How do I keep track of the courses and other materials I have watched or read?

How do I download a worksheet?

How do I use the chat function during the Live Q&A?

How do I keep track on what is going on in the forum?

Can I hire you or your team to declutter and organise my home?

Haven't found an answer?

Use the form below to submit your query. Our support hours are Monday to Friday 9-5 UK time.

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